FAQ
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
How Can I track my Delivery
Once your order is shipped, you will receive an email with a tracking number. If for some reason you are not able to track it, please write to us at info@etrovea.com
What if my product arrived damaged ?
If your product has been damaged in shipping, please contact us at info@etrovea.com. We can ship replacement products at no additional charge is you provide us photos of the damage. We will do our best to solve solve the problem ASAP.
If you have any other questions, do not hesitate to write us on info@etrovea.com, we will get back to you ASAP !
